Terms of service

Terms of Service

Welcome to Brown Bazar. By accessing or using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our platform.

1. General Information

Brown Bazar is an online marketplace offering imported products across multiple categories to customers in Bangladesh.

By using our website, you confirm that you are at least 18 years old or using the platform under the supervision of a parent or legal guardian.

2. Product Information

We strive to ensure that all product descriptions, images, prices, and availability information are accurate. However:

Minor differences in color or appearance may occur due to lighting, screen settings, or manufacturer updates
Product availability may change without prior notice
We reserve the right to correct pricing or product information errors at any time

3. Orders & Acceptance

Once an order is placed, customers will receive an order confirmation. Brown Bazar reserves the right to:

Accept or reject any order
Cancel orders suspected of fraudulent activity
Limit quantities purchased per customer

Orders are considered confirmed only after verification by our team.

4. Pricing & Payments

All prices displayed on the website are in Bangladeshi Taka (BDT).

We currently offer:

Cash on Delivery (COD)
Mobile banking payments
Bank transfer options

Brown Bazar reserves the right to update product pricing without prior notice.

5. Shipping & Delivery

Delivery timelines may vary depending on product availability and delivery location.

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

Courier issues
Customs clearance
Weather conditions
National holidays or unforeseen circumstances

Brown Bazar will not be held responsible for delays caused by third-party courier services.

6. Return, Refund & Exchange

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers may request a return or exchange within 7 days only for:

Wrong item delivery
Damaged products
Defective products

Approved refunds for COD orders will be processed through:

bKash
Nagad
Bank transfer

Refund processing may take up to 7 working days.

7. User Responsibilities

By using our platform, customers agree:

To provide accurate personal and delivery information
Not to misuse the website or engage in fraudulent activity
Not to attempt unauthorized access to our systems or services

8. Intellectual Property

All website content including logos, images, text, graphics, product listings, and design elements are the property of Brown Bazar or respective content owners and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Brown Bazar shall not be liable for:

Indirect or incidental damages
Losses resulting from misuse of products
Delays or interruptions beyond our control
Third-party courier service issues

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Customer information collected during orders or account registration will be handled securely and used only for order processing, customer support, and service improvement purposes.

We do not sell customer information to third parties.

11. Modifications to Terms

Brown Bazar reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.