Return & Refund Policy

At Brown Bazar, customer satisfaction is our priority. We carefully inspect all imported products before dispatch. However, if you receive a damaged, defective, or incorrect item, we are here to help.

Eligibility for Return or Exchange

Customers may request a return or exchange within 7 days of receiving the product only under the following conditions:

• Wrong item delivered

• Damaged product received

• Defective product received

To be eligible for a return or exchange:

• The item must be unused and in its original condition

• Original packaging, tags, accessories, and invoices must be included

• Customers must provide clear photo/video evidence of the issue

Non-Eligible Return Cases

We do not accept returns or exchanges for:

• Change of mind

• Size or color preference issues

• Minor variations in product appearance due to lighting or display settings

• Damage caused after product delivery

• Products used or altered by the customer

Return Shipping Cost

Brown Bazar will bear all return and replacement shipping costs for approved return or exchange requests.

Cash on Delivery (COD) Orders

We offer Cash on Delivery (COD) across Bangladesh without requiring any advance payment.

For approved refunds of COD orders, refunds will be processed through:

• bKash

• Nagad

• Bank Transfer

Refund Processing Time

Once the returned product is received and inspected, refunds will be processed within 7 working days.

Exchange Policy

Customers may request an exchange for eligible products within the return period. Exchange requests are subject to product availability.

Cancellation Policy

Orders may be cancelled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

For return, refund, or exchange requests, please contact our support team with your order number and supporting photos/videos.

Brown Bazar reserves the right to refuse any return or exchange request that does not meet the conditions stated above.